Done-With-You Growth Accelerator Program

Terms & Conditions of Engagement

Last Updated: June 2025

These Terms and Conditions apply to your participation in the Done-With-You Growth Accelerator Program (“the Program”) offered by Chat To Clients Pty Ltd (“we,” “our,” or “us”).

By enrolling in the Program, you (“Client,” “you,” or “your”) agree to the following:

1. Program Overview

• The Program runs for 12 months from the official start date — defined as the date of your initial upfront payment.
  
  
• The primary purpose of the Program is to support small business owners through coaching, systems setup, and use of the Chat To Clients CRM platform.

2. Fees & Payment

• The total investment for the Program is $9,435 + applicable taxes.
  
  
• By enrolling, you are entering into a financial agreement for the full program amount. This is a binding commitment to pay the total investment outlined below, regardless of your level of participation or results.
  
  
• This is billed as:
  
  
  • An upfront payment of $1,895, and
    
    
  • 52 weekly payments of $145.
    
    
• All payments are non-refundable once the Program has commenced.
  
  
• Fees cover access to the coaching sessions, CRM usage, and standard inclusions as outlined in the program overview.
  
  
• Additional premium services may be purchased at exclusive member rates, including:
  
  
  • Support packs (10-hours) for on-demand CRM or marketing help
    
    
  • Social media scheduling to maintain a consistent presence without the daily grind
    
    
  • LinkedIn automation tools to grow your professional network and generate leads
    
    
  • 1:1 Coaching Upgrade (Optional) — tailored, high-touch coaching for business owners ready to scale faster
    
    
• Any additional services (e.g. custom integrations, email/SMS credits, AI usage, third-party software, webhooks, or API connections) and any overages beyond the standard usage limits are your responsibility and will be billed separately.
  
  
• A 2% processing fee applies to all payments to cover third-party transaction costs (e.g. Stripe, bank fees).

3. CRM Access & Ownership

• Your business will receive access to a custom instance of the Chat To Clients CRM for the duration of the Program.
  
  
• Your CRM subscription will continue in line with the Done-With-You Growth Accelerator Program unless cancelled with appropriate notice.
  
  
• Upon completion or termination of the Program, full billing responsibility for the CRM will transfer to you (still hosted on the Chat To Clients platform).
  
  
• All assets, automations, forms, workflows, and customisations built within your CRM account during the Program are yours to retain.
  
  
• Upon completion of the 12-month Program, your CRM subscription will continue unless cancelled with a minimum of 30 days’ written notice.
  
  
• Ongoing CRM pricing options (effective as at July 2025, subject to change):
  
  
  • USD $128/month (excluding SMS system)
    
    
  • USD $188/month (including our built-in SMS system and credits package)
    
    
• If you choose not to continue, access to the CRM system will be removed following the conclusion of your paid term.

4. Service Delivery

• We commit to providing up to 3 hours per month of CRM build/review time during the Program. This resets monthly and is non-transferrable.
  
  
• Support packs and optional services (e.g. social media scheduling, LinkedIn automation, 1:1 coaching upgrades) are available at exclusive member rates and billed separately.
  
  
• Group coaching calls, implementation support, and planning sessions are delivered online and recorded where possible.

5. Client Responsibilities

To get the most from the Program, you agree to:

• Attend scheduled calls or review recordings.
  
  
• Use the CRM system and materials provided.
  
  
• Provide timely access to relevant business information when required.
  
  
• Take responsibility for your actions and outcomes throughout the Program.

6. Intellectual Property

• You retain full access to your CRM build, systems, and data as long as you maintain an active subscription.
  
  
• All materials provided (e.g. templates, scripts, training content) are licensed to you for internal business use only. They must not be resold, redistributed, or used in client-facing work unless agreed in writing.

7. Termination

• The Program is a 12-month commitment. No early cancellations or refunds will be issued once it has commenced.
  
  
• After the initial 12-month period, the Program will automatically continue on a rolling monthly basis unless cancelled.
  
  
• After the initial 12-month period, either party may terminate with 30 days’ written notice.
  
  
• If we determine you are not participating in good faith or acting in a way that is disruptive to other members, we reserve the right to cancel your participation without refund.

8. Limitation of Liability

• While we will provide guidance, tools, and support, the results you achieve are solely your responsibility. We do not guarantee specific outcomes, income levels, or business performance.
  
  
• You accept full responsibility for the decisions, actions, and results you obtain from participating in the Program.
  
  
• We accept no liability for any direct, indirect, incidental, or consequential loss or damages that may arise from your participation.
  
  
• By enrolling, you acknowledge that this is your business and that all risk, implementation, and results fall under your discretion and responsibility.

9. Dispute Resolution

• If a dispute arises, both parties agree to first attempt resolution via informal communication.
  
  
• If unresolved, disputes will be submitted to mediation in Queensland, Australia, before initiating legal proceedings.

10. Contact

Questions about these terms can be directed to:

Chat To Clients Pty Ltd
ABN: 69 675 135 529
support@chattoclients.io
+61 494 158 757

 

By proceeding with your enrollment, you confirm you have read and agree to the above Terms & Conditions.